At The Funny Store, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we’re here to help! Below you’ll find our refund policy, outlining the steps for returns and refunds.
1. Returns Eligibility
We accept returns for unworn, unwashed, and undamaged items within 7 days of the delivery date. Please ensure that the tags are still attached, and the items are in their original packaging. Items that do not meet these conditions will not be eligible for a refund.
Non-Returnable Items
Gift cards
Final sale or clearance items
Custom or personalized products
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Email our support team at support@thefunnystore.com with your order number and the reason for the return.
Approval: Once your return request is approved, we will send you detailed instructions along with a return shipping label.
Ship Back the Items: Use the provided return label to send the items back. Ensure the package is securely sealed and that the items are in their original condition.
Important:
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
3. Refunds
Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund request.
Approved Refunds: If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within 7-10 business days.
Rejected Refunds: If the item is not in acceptable condition, we will notify you and return the item back to you.
Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card company, as it may take some time before the refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at support@thefunnystore.com.
4. Exchanges
If you need to exchange an item for a different size, color, or design, simply follow the return process above and indicate that you’d like an exchange. Exchanges are subject to stock availability. If the item is no longer available, we will issue a refund.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of receiving your order at support@thefunnystore.com with photos of the item. We’ll be happy to arrange a replacement or full refund at no extra cost.
5. Cancellations
You can cancel your order within 24 hours of placing it for a full refund. Once an order has been shipped, it cannot be canceled, and the return process must be followed.
6. Contact Us
If you have any questions regarding our refund policy, feel free to reach out to our customer support team at:
Email: support@thefunnystore.com
Phone: +91 8840267241 (Monday to Friday, 9 AM – 5 PM EST)
Thank you for shopping at The Funny Store! We value your business and are always here to make your experience as smooth as possible.
